Shipping policy

Apex Titanium Shipping & Delivery Policy

Order Processing & Delivery Estimates

All orders are processed within 24–48 hours.

Estimated delivery times:

USA: 3–10 business days

UK: 3–7 business days

Canada: 5–10 business days

Australia: 6–10 business days

Rest of the World up to 10 business days 

Please note: When ordering multiple items, products may ship separately to ensure the quickest delivery. All shipments are tracked for your convenience.

 

Pickup Point Orders

If you choose to have your parcel shipped to a pickup point or parcel locker, please ensure you collect it within the carrier’s stated holding period after being notified that it is ready for collection.

 

  • If the parcel is not collected and the carrier returns it, we often do not receive these parcels back.

  • If we do not receive the parcel back, we cannot guarantee a refund.

  • If the parcel is returned to us, we can either:

     

    • Reship the order (additional shipping fee applies), or

    • Refund in line with our Return & Refund Policy (less any non-recoverable shipping/handling fees, where applicable).

Important: If you are not available to accept delivery and no safe place has been provided, the carrier may redirect your parcel to a nearby pickup location for collection. The same rules above apply - if the parcel is not collected and is not returned to us, we cannot guarantee a refund.

Parcels marked as “ready for collection” are considered delivered to the address you selected (the pickup location).

Lost or Stolen Packages

If your tracking shows "delivered" but you haven’t received your item:

Check around your residence and with neighbors.

Wait 36 hours — packages marked "delivered" can still be in transit.

Review your shipping address for accuracy.

Investigate any delivery attempts or location details.

If in an apartment complex, check with your building or rental office.

Contact the carrier with your tracking number if the package is still missing.

Important: Customers are responsible for filing claims with the courier for any damaged, stolen, or lost shipments.
If your shipment is delayed more than 48 hours past the expected delivery date, please file a claim directly with your local carrier.

Apex is not liable for packages with tracking that shows "delivered" to the address provided at checkout. If your package is stolen or lost, file a claim with the carrier and then contact us with your claim number. We will assist where possible, but we do not guarantee replacements or refunds in these cases.

Incorrect Shipping Addresses

Please ensure all delivery information is accurate at the time of purchase.
Apex is not responsible for packages lost due to incorrect addresses provided by the customer (e.g., wrong house number, postcode, etc.).

If you identify an error in your shipping address after placing your order, email us immediately at support@apexiqo.com. While we will do our best to help, address changes are not guaranteed once an order has been placed.

If the package is undelivered due to an incorrect address, you must contact the courier directly to attempt a redirection.

Delayed Packages

Delivery timeframes are estimates only. Carriers such as Royal Mail, USPS, FedEx, DHL, etc., do not guarantee delivery times, and delays can occur due to weather, customs, or courier issues.

Apex does not assume liability for courier delays.

Orders untracked or stuck for 4 weeks may be considered missing.

In such cases, Apex may issue a replacement at our discretion.

Please note: Only delivered and received items are eligible for refunds or returns.

Returns & Refunds

If a customer refuses delivery, the carrier will often not return the parcel to us and may mark it as abandoned. In these cases, we are not obliged to issue a refund. A refund can only be processed once the parcel is successfully returned to our facility.

We accept refund requests within 100 days of delivery.  Please contact us immediately if your item is damaged or if you receive the wrong item, so we can evaluate the issue and make it right.

Please contact us at support@apexiqo.com with clear photos and a description of the issue so we can investigate and make it right.